Legal
Privacy Policy
Last updated: October 2, 2026
This policy explains what MockDesk, operated by Henri Zavala, collects, why, and what you can do about it.
What we collect
- Account details: name, company, work email, team roles and a scrambled (hashed) password. We never store your password itself.
- Your Data: tickets, knowledge base articles and ticketing system connection details you add. Connection passwords and keys are stored encrypted. Emails and phone numbers are removed from tickets when they are imported.
- Candidate and employee data: the name and email you enter, their answers, chat messages, console commands, notes and scores.
- Demo data: answers and results from the public demo, kept for 7 days, with no name or email.
- Billing: handled by Stripe. We receive your plan, payment status and invoices, never your full card number.
- Security and usage records: sign ins, failed sign in attempts, network address, and changes to access, plans and billing, to protect accounts and prevent abuse.
How we use it
Only to run MockDesk: write and grade tests, show results, send account and test emails, take payments, keep the Service secure, and answer support requests. We do not sell personal data or use it for advertising. We do not use Your Data to train AI models.
Who processes it for us
- Vercel (hosting) and Upstash (database).
- Anthropic (Claude AI) to write and grade tests. Under their commercial terms, data sent through the API is not used to train their models.
- Stripe (payments) and Resend (email).
These providers only process data to provide their service to us.
Support access
When you ask for help, MockDesk support may view your workspace in read only mode. Each view is recorded and shown to you in Settings, under Support access.
How long we keep it
- Workspace data: while your account is active. After a workspace is canceled, 30 days, then deleted.
- Public demo results: 7 days.
- Encrypted backups: up to 90 days.
- Security records: the last 1,000 events.
Your choices
Workspace owners can delete tests, clients, tickets and team members at any time. To get a copy of your data, correct it, or delete your account, email sales@mock-desk.com. Candidates who want their data removed should contact the company that sent their test, or write to us and we will pass the request on.
Security
Connections use HTTPS, passwords are hashed, connection credentials and backups are encrypted, workspaces are kept separate, and sign ins and changes are logged. No system is perfectly secure; if we learn of a breach affecting your data, we will tell you without undue delay.
Changes
We will post updates here and tell account owners about material changes.