Legal
Terms of Service
Last updated: October 2, 2026
These terms are an agreement between you and MockDesk, operated by Henri Zavala ("MockDesk", "we", "us"). By creating an account, buying a plan or using mock-desk.com (the "Service"), you agree to them. If you use the Service for a company, you confirm you can accept these terms for it, and "you" means that company.
1. What MockDesk does
MockDesk builds skills tests for service desk technicians: knowledge questions and simulated support tickets with an AI client and a simulated admin console. It grades the work with AI and produces scorecards. It can also build tests and reviews from tickets you upload or import.
2. Accounts
- Keep your password private and tell us right away at sales@mock-desk.com if you think someone else used your account.
- Workspace owners decide who joins their team and with what access, and are responsible for what their team does in MockDesk.
- You must give accurate information and be at least 18 years old.
3. Your data
- You keep ownership of the tickets, knowledge base articles, candidate details and results you put into MockDesk ("Your Data").
- You give us permission to store and process Your Data only to run the Service for you, including sending it to the AI provider we use to write and grade tests.
- Only upload data you are allowed to share. Remove anything you are not allowed to process, such as health, payment or government ID information.
- Our Privacy Policy explains how data is handled and how long it is kept.
4. Candidates and hiring decisions
Scores and recommendations are guidance to support your judgment, not a decision. You are responsible for your hiring and employment decisions, for telling candidates and employees how they will be assessed where the law requires it, and for following the employment, anti discrimination and privacy laws that apply to you. AI grading can make mistakes, so review the evidence before acting on a score.
5. Acceptable use
You agree not to:
- copy, sell, rent, sublicense or resell the Service or its tests, questions, scenarios, prompts or scorecards outside your own organization;
- reverse engineer, decompile, scrape, or try to extract the source code, question banks, scenarios, grading rules or AI instructions;
- use the Service or its output to build or train a competing product;
- share test answers or help candidates cheat;
- get around plan limits, rate limits or security controls, test for vulnerabilities without our written permission, or overload the Service;
- upload malware, unlawful content or data you have no right to use.
We may suspend accounts that break these rules.
6. Our property
MockDesk, including its software, design, question library, scenarios, prompts, grading method, name and logo, belongs to Henri Zavala and is protected by copyright and other laws. These terms give you a limited, non transferable right to use the Service during your subscription. No other rights are granted. If you send us feedback, we may use it freely.
7. Plans, payment and cancellation
- Paid plans renew automatically each month or year until canceled. Prices are in US dollars and exclude taxes unless stated.
- Payments are processed by Stripe. Pro tests above the monthly limit and single tests are charged as shown on the pricing page.
- You can cancel at any time in Settings, Billing. Your plan stays active until the end of the paid period, then moves to Free. Payments are not refunded except where the law requires it.
- If a payment fails, new tests are turned off after 7 days until it is paid. We may change prices with at least 30 days notice before your next renewal.
8. Availability and changes
We work to keep MockDesk available and secure, but we do not promise it will be uninterrupted or error free. We may improve or change features. If we stop the Service, we will give you at least 30 days to export your results.
9. Ending your account
You can stop using MockDesk at any time. We may suspend or close accounts that break these terms or do not pay. After a workspace is canceled, its data is kept for 30 days so you can download results, then deleted.
10. Disclaimers and liability
The Service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses, lost profits or hiring outcomes. Nothing here limits liability that cannot be limited by law.
11. Law
These terms are governed by the laws of Mexico. Disputes will be handled by the competent courts of Sonora, Mexico, unless the law where you live requires otherwise.
12. Changes to these terms
We may update these terms. If a change is material, we will tell account owners by email or in the app before it takes effect. Continuing to use MockDesk after that means you accept the new terms.